Terms of service

Who we are

⁨meedawi bot⁩ provides this assistant (called “Bot” in your dashboard) to your business. Our technology provider runs the software and the servers for ⁨meedawi bot⁩.

The service

An assistant that answers your customers on WhatsApp and on your website, from what you teach it.

Your plan's features and monthly limits are the ones ⁨meedawi bot⁩ set for it.

In test mode, your assistant answers only your test numbers. It answers your customers once you go live.

Your assistant is not an emergency service: it can't call the police or an ambulance, and it doesn't replace them or a doctor.

Your responsibilities

• The information you give your assistant is true, and you have the right to use it.
• Your customers write to you first, apart from the campaigns you start yourself. The assistant itself only replies: it never starts a conversation and never sends advertising by itself. The only message it sends on its own is a reminder of an appointment a customer booked with it.
• You check what your assistant says. Its answers are written by an AI and can be wrong.
• You never ask customers, through your assistant, for identity, passport, or bank card numbers.
• Through your assistant, you ask for health details only when you need them, and you handle them with care.
• You enter in “WhatsApp number for alerts” only a number whose owner agrees to receive WhatsApp alerts from your assistant.
• You follow WhatsApp's rules for businesses.
• Campaigns, when your plan includes them: you are responsible for the consent of the people you message. We may pause a campaign to protect your number. Meta bills each delivered campaign message to the Meta account your number is connected to.

Your WhatsApp connection and the risk of a ban

The quick link connects your number through WhatsApp's “Linked devices”. It is not WhatsApp's official API. WhatsApp can restrict or ban a number connected this way, and neither ⁨meedawi bot⁩ nor our technology provider can promise that it won't.

The official WhatsApp connection, when your plan offers it, uses Meta's API, and Meta's fees are paid directly to Meta, from the Meta account it is connected to. It is the safer choice for an important number.

AI

If your plan uses your own AI account, its costs are yours, and you pay them to its provider. Otherwise, the AI is included in your plan.

Either way, the AI service receives the conversation to write each answer.

Monthly limits

When your plan's monthly limit is reached, customers get a short, polite reply, and your team takes over the conversation.

End date and suspension

When your end date has passed and the grace days (the extra days after that date) are over, or if ⁨meedawi bot⁩ suspends your account, your assistant stops answering until ⁨meedawi bot⁩ renews it.

Your data stays until your account is deleted.

Your data

The privacy policy says what is collected and why. You can delete conversations and data on your Account page, or ask ⁨meedawi bot⁩ to.

Read the privacy policy

Liability

The service is provided as it is. ⁨meedawi bot⁩ and our technology provider work to keep it running, but can't promise that it will never be interrupted, or that a WhatsApp number will never be restricted or banned.

As far as the law allows, ⁨meedawi bot⁩ and our technology provider are not liable for indirect losses, such as lost sales, that come from using the service or from being unable to use it.

Changes

These terms can change. The date at the top of this page shows the last change.

Contact

For any question about these terms, contact ⁨meedawi bot⁩.